Quotable: Four post-pandemic imperatives for businesses

“So, there we have it: four imperatives (learning, protection, resilience and experience). These are not stand-alone issues but are all interconnected and inform each other. But, I believe, that organizations need to pay attention to and embrace all of them if they are to survive this pandemic, navigate their way through it, maintain competitiveness and customer service and experience standards and start to plan for what lies beyond.”

— Adrian Swinscoe, an independent advisor, speaker and best-selling author on customer service, experience and engagement, in Forbes

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