USA Today: While many cruise customers are missing out on refunds because of a technicality that says they only get their money back if the cruise line cancels their trip first, those who have been promised refunds have faced extensive waits to receive their money back – well outside the time window in which the cruise lines said their refunds would be processed.
Buzzfeed News: Customers and conservative media fans have spent months in limbo after a planned “Cruise Thru History” was scuttled by the coronavirus.
Cruise Hive: Due to the on-going suspension of operations there has been a significant amount fo refund to process not just by Princess Cruises but many major cruise lines. With guests still waiting to receive theirs there has been frustrations and in some cases anger towards the cruise line.
Six days after the boss of Britain’s biggest holiday company admitted blunders over refunds, disappointed customers are continuing to complain about delays getting their money back, according to MSN.
On 21 May, the managing director, Andrew Flintham, sent an email to hundreds of thousands of customers, saying: “I’d like to apologise for the frustration you may have felt. I’d like to assure you that we’re dedicated to doing everything we can to make things better.”
Why are cruise refunds taking so long to process? That’s a looming question that a lot have been asking over the past two months, asserts Cruise Radio. As the number of people awaiting refunds on canceled sailings continues to grow, the cruise lines are addressing the backlog. While it’s not necessarily what people want to hear, what’s being said boils down to “be patient.”
Skift: If you ordered a book and it never arrived, you’d expect a refund. Simple. But if you booked a hotel and couldn’t get there because of lockdowns, you’d probably have to fight with the hotel or online travel agency for your refund — unless the government required cash back.
Which?: P&O customers are still waiting for refunds for cruises cancelled in March, with some being told to wait up to 90 days more. P&O, one of the UK’s biggest cruise lines, has suspended all its sailings until 31 July 2020.
With cruise lines around the world canceling sailings into the summer and beyond as a result of the COVID-19 pandemic, many cruisers are wondering why the process of issuing Future Cruise Credits, also known as FCCs, and refunds for affected voyages is taking so long, according to Cruise Critic. While there’s no one reason, the answer primarily comes down to volume. Under normal circumstances, receiving a refund from a canceled cruise can take several days to a few weeks to process.